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Terms & Conditions

Terms and Conditions for Grow-cery.online
Effective Date: 1 May 2025

Welcome to Grow-cery.online. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before purchasing a membership or using our services.

1. About Us

Grow-cery.online is a membership-based online store. Customers must purchase a pricing plan (membership) to gain access to shop for grocery items at no additional cost. Only active members may place orders.

2. Membership & Access

  • Membership Requirement: Only registered and paid members can shop on Grow-cery.online. Non-members cannot access the shopping features.

  • Activation: When you purchase a membership plan, it becomes active from the 1st day of the following calendar month. You will be able to begin shopping only from that date.

  • Pricing Plans: Membership fees are clearly displayed on our Pricing Plans page. Prices may change, but changes will not affect current active subscriptions until the next billing cycle.

  • Cancellation: You may cancel your membership at any time, with no penalties or hidden fees. Access will remain active until the end of the paid period.

3. Orders & Fulfillment

We take pride in fulfilling every order with accuracy and care. However, stock levels may fluctuate.

  • Order Fulfillment: We aim to deliver exactly what you ordered. If an item is out of stock, we will:

    • Replace it with a similar item, or

    • Offer to send the original item when it is back in stock, based on your preference.

  • Delivery: Orders will be delivered to the address provided during checkout. Please ensure all details are accurate to avoid delays.

4. User Responsibilities

By using our services, you agree to:

  • Provide accurate registration and delivery information.

  • Maintain the confidentiality of your login credentials.

  • Use the service solely for lawful, non-commercial purposes.

5. Payments

  • All payments are processed securely through our third-party payment provider, YOCO.

  • We do not store or have access to your card details.

  • Payment for a pricing plan must be completed before membership is activated.

6. Changes to Service

We may occasionally update our pricing, plans, or services. In such cases:

  • Existing members will be notified in advance of any material changes.

  • Updated terms will be posted on this page, and continued use of our services will constitute acceptance of the new terms.

7. Limitation of Liability

Grow-cery.online is not liable for:

  • Delays caused by third-party delivery services.

  • Damages resulting from use of replacement items (unless due to gross negligence on our part).

  • Any indirect, incidental, or consequential damages related to use of our services.

8. Governing Law

  • For users in South Africa, these Terms are governed by South African law, and we comply with the POPI Act.

  • For users in the USA, these Terms are governed by applicable federal and state laws.

9. Contact Information

For any questions, complaints, or requests, please contact us at:
📧 duncan@grow-cery.online
🌍 https://grow-cery.online

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